Effective Date: January 1, 2025
MapleGuard Facility Services ("MapleGuard", "we", "us") is dedicated to protecting the privacy and security of our clients, website visitors, and employees. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy laws.
We collect personal and corporate information when you voluntarily submit inquiries through our website, request a quote, or enter into a service agreement. This includes names, professional titles, company addresses, email addresses, and phone numbers. We also collect non-identifiable usage data (such as IP addresses and browser types) through cookies to improve our website's functionality.
The information we collect is strictly used to: respond to your requests for service proposals, manage our commercial relationship, coordinate cleaning operations at your facility, process billing, and communicate important service updates. We do not use your information for unsolicited marketing campaigns.
Given the secure nature of our clientele, MapleGuard employs robust technical, physical, and administrative safeguards to protect your data against unauthorized access, loss, or alteration. All client facility details, security codes, and contact information are stored on encrypted, secure servers accessible only to authorized management personnel.
MapleGuard never sells, trades, or rents personal information to third parties. We only share information with trusted service providers (e.g., payment processors or legal advisors) who are bound by strict confidentiality agreements, or when legally compelled by law enforcement agencies.
You have the right to request access to the personal information we hold about you and to request corrections to any inaccuracies. To exercise these rights, please contact our Privacy Officer using the details below.
For any questions regarding this Privacy Policy or our data practices, please contact:
Privacy Officer
MapleGuard Facility Services Inc.
150 Elgin Street, Suite 800, Ottawa, ON K2P 1L4
Email: [email protected]